FAQ

My desired room type is fully booked. Can you put me on a waiting list?

We are sorry but we do not keep a waiting list. It is your own responsibility to check back and book if you see that the room becomes available later.

Is there breakfast included?

Our winter room rates usually do not include breakfast. Occasionally we have partnered with our tenant restaurant to make a breakfast package however it is not guaranteed every season. Please inquire for details.

What time is check in/check out?

Our standard check in time is 3pm and check out is 10am. with luggage storage options available.

Can I have an early check in/late check out?

Depending on room availability we may be able to accommodate your request. For late check out we charge 20% of your daily room rate until 12pm, and 50% until 3pm. After 3pm, we must charge the full room rate at 100% regardless of what time you depart thereafter.

Can I send my luggage to The Lobs ahead of my trip?

Yes you can, but please do not arrange for your luggage to arrive more than 5 days prior to your check in date as we cannot store it for long periods. We also request that you arrange for round-trip luggage forwarding and prepay for this service to prevent queuing upon check out. On the waybill please clearly write: the name the reservation is under, the reservation ID, the arrival and departure dates. Forwarded luggage will generally be placed in your room prior to your arrival at The Lobs, Rusutsu.

Our address is as follows:

The Lobs Rusutsu, 163-7, Kimobetsu, Kimobetsu cho, Abuta-Gun, Hokkaido, JAPAN, 044-0201

I don't want to sleep on a futon, can you provide an extra bed?

We do not provide extra beds. The only available extra bedding is a Japanese-style futon mattress which can be placed on the floor or on a sofa.

Can I book a smoking room?

No. Our building and all rooms are non-smoking. Please only smoke in the designated area outside the entrance where there is an ashtray. Any cigarette butts you bring back with you from around the resort should also be disposed of in this ashtray. If evidence of smoking is found in your room (including smoke smells or butts in the trash), JP¥100,000 cleaning fee will be charged and we reserve the right to charge penalties based on non-compliance with our terms and conditions.

What amenities are in my room?

All rooms include towels, slippers, shampoo, conditioner, body wash, dental kit, cotton set, hairdryer, tea and coffee, electric kettle, cups, refrigerator, television.

Are there humidifiers in the room?

Yes. Humidifier is available upon request.

How can I switch the air-conditioning/heating mode?

We apologise but this feature is not possible. As is common in Hokkaido, our temperature circulation system is on a grid which is set for the entire building. In winter, the heating is on.

What housekeeping services can I expect during my stay at The Lobs, Rusutsu?

Cleaning fee

¥5,000 per stay for guest rooms at The Lobs main building.
¥8,000 per stay for Lobs 2.

Trash will be removed every Monday, Wednesday, Friday. Your beds will not be made up every day, and your kitchen will not be cleaned during your stay.

Guests staying for a period of more than a week will be provided with fresh towels on a weekly basis. Towel replacement will occur once every week during their stay to ensure comfort. For guests staying less than a week, towel replacements are not available.

If you would like extra cleaning, you may arrange it with our staff in advance when you are in house. Extra cleaning has associated fees that vary based on room type.

Additional Cleaning Fee for Excessive Room Soiling

Certain situations requiring abnormal cleaning efforts, such as rooms left with excessive dirtiness, stains, or damage, including but not limited to incidents like vomit or stains from bodily fluids, will incur an additional cleaning fee starting from JP¥50,000.

This fee is to cover the extra effort and resources required to restore the room to its standard level of cleanliness and hygiene for future guests.

Can I schedule housekeeping to make up my room at my preferred time?

The housekeeping's schedule is fixed, especially during the peak season and holidays. Due to the size of our units, cleaning of rooms due for check in that day must be prioritised and stayover cleaning will be worked in around this schedule where the staff are available. Requests for cleaning at a certain time therefore cannot be accommodated. We appreciate your kind understanding.

Best time to visit Rusutsu?

Rusutsu is a year-round destination with each season offering unique experiences. For pristine powder snow, aim for mid-December to February's end. March offers tranquility and value, ideal for families with its milder weather and sunny disposition. April heralds spring skiing under warmer skies, and as May approaches, outdoor activities like rafting become popular due to the snowmelt. Summer boasts idyllic conditions for outdoor sports, while September and October dazzle with autumnal beauty, perfect for exploring the local terrain.

LOGISTIC

Rusutsu's location?

Situated in Hokkaido, RUSUTSU is accessible via New Chitose Airport, with various international connections.

Distance from Sapporo Chitose Airport to The Lobs?

Transfers range from 1.5 to 2.0 hours depending on your mode of transportation and can vary with weather conditions.

Last coach from Sapporo Chitose Airport?

The final coach leaves domestic terminal at 17:40, arriving in RUSUTSU RESORT at 19:10. Please always check with Rusutsu Resort bus schedule for latest updates.
https://bigruns.com/basu_group/冬季運行-ビッグランズ号-新千歳空港

Airport connection times?

Domestic flights require a 60-minute window and international flights 120 minutes before connecting to Rusutsu transfers.

Departure time for flights from The Lobs?

It's advised to allow a 2 to 3-hour travel time to the airport, with additional time suggested during peak travel seasons.

Sapporo City proximity?

About 1.0 to 2.0 hours away from The Lobs, weather-dependent.

Navigating from the Airport to The Lobs?

Pre-booking is required for all transfers from New Chitose Airport, with options like public economy coaches and trains available. We also provide free transfer between Rusutsu Resort and The Lobs on check-in and check-out day.

Shipping luggage from The Lobs?

Assistance is available for sending luggage to Japanese airports, considering a 2-3 day delivery window.

Late-night dining options?

Convenience stores nearby are open 24 hours for late arrivals.

Ski rental bookings?

Peak season and special requirements necessitate advance booking for ski equipment. We have premium powder board rental. Please inquire.

Medical facilities?

There are accessible medical services, including a general hospital with English-speaking staff and an international clinic.

Car rental requirements?

An international driver's license recognized by the Geneva Convention of 1949 is mandatory, with specific conditions for select countries.

Car rental pickup and return?

Options are available at Sapporo Chitose Airport or Hirafu, with advised office hours for rental companies.

Non-skiing activities?

Rusutsu Resort offers a variety of activities like snowmobiling, cultural experiences, and relaxation services.

International ATM availability?

While Japan prefers cash transactions, there is an ATM for foreign cards in convenient stores nearby.

Credit card use in Rusutsu?

Credit card acceptance is growing in the area, but carrying cash is still advisable.

Local customs to note?

Shoe removal in homes, age restrictions on alcohol, driving regulations, and onsen etiquette are some customs to be aware of.

Local shopping?

A supermarket and 24-hour convenience stores are present in within 5 mins walking distance.

Accommodation bedding?

Western-style beds are standard in accommodations.

Electrical standards?

The electrical voltage in Japan is 100 volts, with two-pronged outlets.

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